Assistant Branch Manager II

Banner Bank; Walla Walla (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

LTD and STD insurance

Life insurance

Paid vacation & holidays

401k with up to 4% match

Tuition reimbursement

Job summary

Banner Bank in Washington seeks a Branch Manager to lead daily branch operations, coach tellers, and partner with the Branch Manager to drive sales and service excellence.

You will oversee teller transactions, ensure policy compliance, mentor staff, and foster strong client relationships through tailored financial solutions.

Travel up to 20% may be required; Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace.

Qualifications

• H.S. Diploma required; equivalent education/experience considered.
• NMLS registration preferred.
• 0–2 years supervisory or management experience leading a project, process or team.

Responsibilities

• Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Lead sales, operations, and client service; manage the operations of the branch and the teller team.
• Assist with operational tasks and ensure they are completed on time; adhere to policies to minimize risk and achieve internal audit results.
• Engage clients to understand current and future financial needs using Banner Way processes and tools.
• Present tailored solutions meeting clients’ needs; refer clients to other lines of business as appropriate.
• Maintain in-depth knowledge of operational processes and compliance requirements.
• Drive operational efficiency through solutions and bank-wide projects.
• Ensure staff follows policies, procedures, security requirements, and government regulations.

Skills

Client service

Interpersonal skills

Communication

Sales & referrals

Mathematics & problem solving

Leadership & coaching

Risk awareness

Education

H.S. Diploma

NMLS registration

Tools

Retail banking systems

QuickStep lending

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Leads the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager.

In this role you'll have the opportunity to:

• Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
• Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
• Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
• Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
• Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
• Drive operational efficiency through initiating solutions and/or participating in various bank wide projects targeting such improvement.
• Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.

Education & Certifications

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)
• NMLS registration preferred

Experience

• or more years of retail banking experience
• 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required

Knowledge, Skills and Abilities

• Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
• Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
• Possess effective selling, cross selling and referral skills.
• Possess strong mathematical, problem solving, and negotiation skills.
• Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager.
• Experience in a financial sales representative oriented role.

Travel

• Up to 20%

Compensation & Benefits

• Targeted starting salary range (based on experience): $51,989 - $77,984
• Incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement up to $5,250 annually
• Get more information at: Employee Benefits | Banner Bank

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings

Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.