Branch Operations & Service Lead

Banner Bank; Seattle (WA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Banner Bank, a long-standing financial institution with a presence across the Northwest, is seeking an Assistant Branch Manager in Seattle. You will lead daily branch operations, coach tellers, and guide clients toward financial solutions that meet their goals.

In this role you will oversee deposits, loan payments, and client service, while maintaining compliance and risk controls. Strong leadership, communication skills, and retail banking knowledge are essential for success.

Qualifications

• Requires High School Diploma or GED.
• 6+ years of retail banking experience.
• Supervisory or management experience leading a project, process, or team.

Responsibilities

• Oversee daily financial transactions including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching and developing tellers.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support audit results.
• Engage clients in proactive financial conversations using Banner Way and tools.
• Present tailored recommendations aligned with each client’s needs and goals.
• Refer clients to other partners when additional expertise is needed.
• Answer questions and resolve client account issues promptly.
• Maintain understanding of processes, compliance and security standards.
• Serve as acting manager in the absence of the Branch Manager.

Skills

Retail banking knowledge

Supervisory experience

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Banner Bank, a long-standing financial institution with a presence across the Northwest, is seeking an Assistant Branch Manager in Seattle. You will lead daily branch operations, coach tellers, and guide clients toward financial solutions that meet their goals.

In this role you will oversee deposits, loan payments, and client service, while maintaining compliance and risk controls. Strong leadership, communication skills, and retail banking knowledge are essential for success.