Branch Operations Leader & Teller Coach

Banner Bank; Walla Walla (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

LTD and STD insurance

Life insurance

Paid vacation & holidays

401k with up to 4% match

Tuition reimbursement

Job summary

Banner Bank in Washington seeks a Branch Manager to lead daily branch operations, coach tellers, and partner with the Branch Manager to drive sales and service excellence.

You will oversee teller transactions, ensure policy compliance, mentor staff, and foster strong client relationships through tailored financial solutions.

Travel up to 20% may be required; Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace.

Qualifications

• H.S. Diploma required; equivalent education/experience considered.
• NMLS registration preferred.
• 0–2 years supervisory or management experience leading a project, process or team.

Responsibilities

• Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Lead sales, operations, and client service; manage the operations of the branch and the teller team.
• Assist with operational tasks and ensure they are completed on time; adhere to policies to minimize risk and achieve internal audit results.
• Engage clients to understand current and future financial needs using Banner Way processes and tools.
• Present tailored solutions meeting clients’ needs; refer clients to other lines of business as appropriate.
• Maintain in-depth knowledge of operational processes and compliance requirements.
• Drive operational efficiency through solutions and bank-wide projects.
• Ensure staff follows policies, procedures, security requirements, and government regulations.

Skills

Client service

Interpersonal skills

Communication

Sales & referrals

Mathematics & problem solving

Leadership & coaching

Risk awareness

Education

H.S. Diploma

NMLS registration

Tools

Retail banking systems

QuickStep lending

Job description

Banner Bank in Washington seeks a Branch Manager to lead daily branch operations, coach tellers, and partner with the Branch Manager to drive sales and service excellence.

You will oversee teller transactions, ensure policy compliance, mentor staff, and foster strong client relationships through tailored financial solutions.

Travel up to 20% may be required; Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace.