Branch Leader: Service Excellence & Growth

Firstent; Los Angeles (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

First Entertainment Credit Union seeks an Associate Branch Manager to assist the Branch Manager in overseeing service expectations, goal achievement, and the daily branch operations in Hollywood. You will motivate, guide, and train teammates, supervise staff, and drive cross-sell and production efforts across member service and loan activities.

This full-time onsite role reports to the Branch Manager. Knowledge of credit union products and strong regulatory compliance are essential for success

Qualifications

• Leadership experience preferred.
• Minimum 2-5 years in a full-service financial institution or related field.
• Notary certification or ability to become certified within 12 months of employment.
• In-depth knowledge of credit union products and services.
• Strong knowledge of regulations applicable to responsibilities.
• Clear communication across all levels; proficient in MS Office and Episys.

Responsibilities

• Assist Branch Manager in overseeing branch production, service, sales, and operations.
• Lead, supervise, and train staff to ensure quality service and cross-sell opportunities.
• Follow up on accounts and applications to maximize cross-sell opportunities.
• Manage employee life cycle events including recruiting, coaching, and development.
• Maintain controls for branch operations (cash handling, card issuance, etc.).
• Review and approve new accounts as Membership Officer; provide coverage to other branches when needed.
• Perform other duties as assigned.

Skills

Leadership experience

Customer service

Cross-selling

Staff training

Effective communication

Education

High school diploma or equivalent

Two-year college degree preferred

Notary certification or ability to become certified within 12 months

Tools

MS Office Suite

Symitar for Windows (Episys)

Job description

First Entertainment Credit Union seeks an Associate Branch Manager to assist the Branch Manager in overseeing service expectations, goal achievement, and the daily branch operations in Hollywood. You will motivate, guide, and train teammates, supervise staff, and drive cross-sell and production efforts across member service and loan activities.

This full-time onsite role reports to the Branch Manager. Knowledge of credit union products and strong regulatory compliance are essential for success