Branch Growth & Service Leader

Education First Federal Credit Union; Lumberton (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Education First Federal Credit Union is seeking a Branch Manager to direct the operational activities of the branch and lead a team to deliver comprehensive banking services to customers. The role focuses on achieving loan production goals, maximizing revenue, and ensuring excellent service through staff coaching and adherence to policies.

You will oversee staffing, training, scheduling, and customer satisfaction initiatives.

Qualifications

• Direct reports management and staff coaching.
• Experience achieving loan production goals and sales targets.
• Knowledge of banking products and services.

Responsibilities

• Manage direct reports to maximize productivity and staff performance.
• Achieve branch loan production goals and sales targets.
• Train and supervise branch staff and ensure regulatory compliance.
• Prepare month-end management reports for executive leadership.
• Balance branch transactions and cash handling.
• Resolve customer inquiries and complaints promptly.
• Monitor branch facilities and security.
• Develop and manage annual department budget.
• Open/close building and manage security.
• Pursue cost-saving measures.

Skills

Leadership

Staff training

Sales

Customer service

Regulatory compliance

Education

Two-year college degree or completion of a specialized course of study at a business or trade school

Job description

Education First Federal Credit Union is seeking a Branch Manager to direct the operational activities of the branch and lead a team to deliver comprehensive banking services to customers. The role focuses on achieving loan production goals, maximizing revenue, and ensuring excellent service through staff coaching and adherence to policies.

You will oversee staffing, training, scheduling, and customer satisfaction initiatives.