Branch Leader: Operations, Service & Growth

ssfcucareers; Colorado Springs (CO); On-site; USD 73,000 - 81,000; Full time

Job summary

ssfcucareers in Colorado Springs is seeking an experienced Branch Operations Manager to lead daily branch activities in partnership with the Branch Manager. You will train, supervise, and motivate staff, hire and onboard new team members, and promote service excellence through coaching and process discipline.

You will drive sales and budget performance, ensure branch compliance and audits, manage scheduling, and prepare management reports.

Qualifications

• Three years of financial institution experience required.
• At least 1 year in a leadership role.
• Strong knowledge of cash operations and security.
• Compliance with S.A.F.E. Act and background checks requirements.

Responsibilities

• Lead daily branch operations in partnership with Branch Manager.
• Provide coaching, training, and feedback to staff.
• Hire, onboard, and review progress of employees.
• Develop processes to ensure effective training and service excellence.
• Manage scheduling and branch coverage to ensure service quality.
• Drive sales and budget attainment per strategic plan.
• Oversee branch compliance and audits; report on management metrics.
• Handle escalated member issues and resolutions.

Skills

Leadership

Training & Coaching

Customer Service

Budgeting

Scheduling

Branch Operations

Management Reporting

Education

High school diploma or equivalent

Tools

MS Office

Job description

ssfcucareers in Colorado Springs is seeking an experienced Branch Operations Manager to lead daily branch activities in partnership with the Branch Manager. You will train, supervise, and motivate staff, hire and onboard new team members, and promote service excellence through coaching and process discipline.

You will drive sales and budget performance, ensure branch compliance and audits, manage scheduling, and prepare management reports.