Branch Leader — Member Experience & Growth

Horizon Federal Credit Union; Lock Haven (Clinton County); On-site; USD 60,000 - 85,000; Full time

Job summary

Horizon Federal Credit Union in Lock Haven, PA seeks an experienced Branch Leader to drive exceptional member service, lead a front-line team, and expand community relationships. The role requires strong leadership, accountability for branch performance, and a commitment to Horizon's mission.

The position involves managing staff, budget considerations, and cross-functional collaboration to deliver a consistent member experience across the branch network.

Qualifications

• Associate degree in business or finance; Bachelor's degree preferred.
• Minimum two years' experience in progressive leadership within branch operations, lending, outdoor sales, or retail sales.

Responsibilities

• Acts as ambassador for Horizon Federal Credit Union, upholding mission, vision, and core values.
• Ensures operational integrity and compliance with policies and procedures.
• Leads, coaches, and mentors branch staff to improve efficiency and productivity.
• Sets and tracks branch objectives aligned with the credit union's goals.
• Develops relationships with local businesses and participates in community events.
• Manages staffing, schedules, performance reviews, and HR-related actions.
• Monitors payroll timekeeping and attendance; manages budgets and purchasing.
• Stays current on products, services, policies, and regulatory changes.

Education

Associate degree in business or finance

Job description

Horizon Federal Credit Union in Lock Haven, PA seeks an experienced Branch Leader to drive exceptional member service, lead a front-line team, and expand community relationships. The role requires strong leadership, accountability for branch performance, and a commitment to Horizon's mission.

The position involves managing staff, budget considerations, and cross-functional collaboration to deliver a consistent member experience across the branch network.