Branch Manager

Horizon Federal Credit Union; Lock Haven (Clinton County); On-site; USD 60,000 - 85,000; Full time

Job summary

Horizon Federal Credit Union in Lock Haven, PA seeks an experienced Branch Leader to drive exceptional member service, lead a front-line team, and expand community relationships. The role requires strong leadership, accountability for branch performance, and a commitment to Horizon's mission.

The position involves managing staff, budget considerations, and cross-functional collaboration to deliver a consistent member experience across the branch network.

Qualifications

• Associate degree in business or finance; Bachelor's degree preferred.
• Minimum two years' experience in progressive leadership within branch operations, lending, outdoor sales, or retail sales.

Responsibilities

• Acts as ambassador for Horizon Federal Credit Union, upholding mission, vision, and core values.
• Ensures operational integrity and compliance with policies and procedures.
• Leads, coaches, and mentors branch staff to improve efficiency and productivity.
• Sets and tracks branch objectives aligned with the credit union's goals.
• Develops relationships with local businesses and participates in community events.
• Manages staffing, schedules, performance reviews, and HR-related actions.
• Monitors payroll timekeeping and attendance; manages budgets and purchasing.
• Stays current on products, services, policies, and regulatory changes.

Education

Associate degree in business or finance

Job description

POSITION OBJECTIVE

Leads, motivates, and continuously develops a front-line staff to ensure the needs of the members, branch and Credit Union are met. Takes ownership of creating an exceptional member experience to ensure our member's needs are met. Passionately develops awareness within the community through expansion of new business by outdoor business development strategies as well as assisting with the creation and execution of a branch development plan.

RESPONSIBILITIES

• Serves as ambassador of the Horizon Federal Credit Union (Horizon) brand. Continuously demonstrates the Credit Union's mission, vision, and core values in all interactions with current and perspective members, colleagues, vendors, and members of the community.
• Ensures operational integrity including compliance in all policies and procedures.
• Serves as a role model to other employees through words and actions.
• Effectively sets and monitors branch objectives and goals in conjunction with the overall goal and plan of the credit union.
• Effectively leads, coaches, counsels, mentors, and develops branch team to increase efficiency, enhance productivity, achieve goals, and provide a consistent atmosphere aligned with credit union culture.
• Effectively encourages individual and group input, listen to ideas, and recognize behavior and actions that aligns with Horizon FCU's mission, vision and core values.
• Takes ownership of overall direction and performance of the branch.
• Manages all personnel issues including interviews, hiring and promoting, schedules, performance evaluations, coaching, discipline actions, and terminations when necessary. Seeks assistance of Human Resources when situation warrants.
• Reviews and approves employees' timecards for payroll, personal days, vacation days and sick time.
• Maintains a current and comprehensive knowledge of all related products, services, policies, procedures, rules, and regulations applicable within the branch network, and ensures staff is aware of and comprehends changes.
• Proactively increases multiple-account relationships with current and prospective members by crossselling, up-selling, and referring applicable products and services.
• Communicates in person, over the phone, and through written correspondence in a clear, diplomatic, and professional manner.
• Takes ownership of member inquires, actively resolves escalated member issues and complaints, and further escalates when necessary.
• Proactively identifies and communicates areas to increase and enhance efficiencies, productivity, profitability, and provide a consistent team atmosphere.
• Tracks individual and branch productivity and report monthly.
• Works harmoniously with colleagues across all departments to meet the needs of the members and credit union.
• Ensures all branch employees adhere to policies and procedures described in the Employee Handbook.
• Recommends and manages branch budget, including purchase of equipment and supplies.
• Keeps abreast of competitor's products, services, and pricing; communicates any potential competitive disadvantage to Chief Experience Officer.
• Develops and maintains business relationships with external business partners in the local community.
• Coordinates and participate sin special events, both onsite and offsite, for members, local businesses, and communities.
• Actively participates in internal and external educational programs, schools, or conferences to continually develop greater knowledge and expertise. Take initiative for personal career development, as well as development of staff, and seek opportunities to learn new skills.
• Completes annual mandatory compliance and other trainings.
• Willingly participates in Credit Union functions, committees, and events on a volunteer basis or as reasonably requested.
• Maintains a positive attitude through communication and behaviors.
• Represents Horizon in a positive and professional manner in community events, sales calls, meetings, and conferences.
• Travels to other locations as needed.
• Willingly works a flexible schedule that includes Saturdays and overtime as needed.
• Completes all other duties as assigned and/or required.

QUALIFICATIONS

• Education and Experience:** Associate degree from accredited college or university with a concentration in business or finance. Bachelor's degree preferred. Minimum two years' experience in progressive leadership within branch operations, lending, outdoor sales, or retail sales.

Other

Maintains a professional demeanor in appearance, communication, and action.

Possesses a high level of interpersonal communication, both verbal and written.

Takes command of situations; remains confident, unfazed and undeterred by conflict, dealing with strong personalities, communicating unfavorable information, and allowing others to take risk and grow.

Effectively work and remain calm under pressure and in tense situations.

Focused and driven to obtain goals in an eth