Branch Leader: Hospitality-Driven Banking & Growth

Aumni; Framingham (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

Chase is seeking a Branch Manager in Massachusetts to lead the branch team, deliver outstanding client experiences, and drive growth in deposits and investments. You will manage operations, coach staff, and uphold strong risk and controls while representing the brand with hospitality and integrity.

The role requires 2+ years in retail banking leadership, a high school diploma (GED acceptable), and the ability to work branch hours including evenings and weekends.

Qualifications

• Strong leadership and team-building abilities with a track record of coaching.
• Proven ability to manage multiple priorities in a fast-paced branch environment.
• Customer-centric mindset focused on delivering exceptional experiences.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying culture and values.
• Drive branch growth by leveraging scorecards to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build a high-performing team through coaching, feedback, and recognizing successes.
• Encourage ongoing learning and development to keep skills sharp.
• Forge relationships with local businesses to strengthen branch presence and engage with the community.
• Maintain a strong risk and control environment by following policies and protecting clients.

Skills

Leadership

Coaching

Multitasking

Customer service

Technology adoption

Education

High school diploma or GED

Job description

Chase is seeking a Branch Manager in Massachusetts to lead the branch team, deliver outstanding client experiences, and drive growth in deposits and investments. You will manage operations, coach staff, and uphold strong risk and controls while representing the brand with hospitality and integrity.

The role requires 2+ years in retail banking leadership, a high school diploma (GED acceptable), and the ability to work branch hours including evenings and weekends.