Branch Leader - Customer Experience & Growth

Aumni; San Ramon (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Job summary

Chase is hiring a Branch Manager to lead the branch team, deliver exceptional client experiences, and manage deposits, investments, and daily operations. You will coach staff, implement the branch scorecard, and foster a culture of hospitality, integrity, and teamwork in a dynamic banking environment.

The role requires a high school diploma or GED, 2+ years in Chase leadership or retail banking, weekend/evening hours, and a commitment to branch success and regulatory compliance.

Qualifications

• Demonstrated leadership and the ability to coach and empower employees to achieve results.
• Proven track record of managing branch operations and driving growth.
• Strong focus on risk management, policy adherence and operational integrity.
• Ability to balance competing priorities in a fast-paced banking environment.
• Commitment to delivering exceptional client and employee experiences.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying Chase values.
• Drive growth in deposits and investments using branch scorecard insights.
• Prioritize client needs to build lasting relationships and trust.
• Coach and develop the team to boost morale and performance.
• Encourage ongoing learning and development to stay ahead in the industry.
• Build relationships with local businesses and engage with the community.
• Maintain a strong risk and control environment through sound judgment and policies.

Skills

Leadership skills

Coaching & development

Multitasking

Decision-making

Risk & controls

Technology adoption

People management

Customer service

Communication

Education

High school diploma or GED

College degree preferred

Job description

Chase is hiring a Branch Manager to lead the branch team, deliver exceptional client experiences, and manage deposits, investments, and daily operations. You will coach staff, implement the branch scorecard, and foster a culture of hospitality, integrity, and teamwork in a dynamic banking environment.

The role requires a high school diploma or GED, 2+ years in Chase leadership or retail banking, weekend/evening hours, and a commitment to branch success and regulatory compliance.