Branch Leader: Growth, CX & Team Development

PNC; Elk Grove Village (IL); Sur place; USD 77 000 - 129 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental and vision options

401(k) with match

Paid time off

Résumé du poste

PNC seeks a Branch Manager in Elk Grove Village, IL to lead branch performance, drive revenue through consultative client interactions, and deliver an omni-channel banking experience. You will coach a high-performing team, manage risk and compliance, and collaborate with ecosystem partners to expand client solutions and financial well-being.

This role emphasizes talent development and adherence to PNC values.

Qualifications

• 3+ years of related experience.
• Roles at this level typically do not require a university degree.
• Notary Public in the applicable state is required.

Responsabilités

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative interactions with clients and solutions that help achieve financial well-being.
• Create a differentiated customer experience in an omni-channel environment.
• Collaborate with a broad range of ecosystem partners.
• Accountable for risk management and compliance.
• Build a high performing team through attraction, onboarding, coaching and development of branch team members.
• Utilize a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households and collaboration with ecosystem partners.
• Drive business banking results through business development and community involvement activities.
• Coach to consultative selling to drive results and enable client financial well-being.
• Understand balance sheet and income statement fundamentals.
• Manage and coach delivery of a differentiated client experience.
• Engage customers in technology-enabled interactions with solutions and advisory, improving client financial well-being.
• Lead effective problem resolution to simplify banking for customers.
• Connect all of PNC to deliver a seamless customer experience in an omni-channel environment.
• Drive the employee experience.
• Acquire and retain talent through onboarding, coaching and development.

Connaissances

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented Competencies

Digital Awareness

Effective Communications

Managing Multiple Priorities

Sales Management

Description du poste

PNC seeks a Branch Manager in Elk Grove Village, IL to lead branch performance, drive revenue through consultative client interactions, and deliver an omni-channel banking experience. You will coach a high-performing team, manage risk and compliance, and collaborate with ecosystem partners to expand client solutions and financial well-being.

This role emphasizes talent development and adherence to PNC values.