Branch Leader: Customer Growth & Team Excellence

Fairygodboss; Chicago (IL); On-site; USD 99,000 - 165,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Plan

Paid Holidays

Paid Time Off

Job summary

PNC’s Chicago Lakeview branch is seeking a Business Center Branch Manager to lead sales, service, and risk management in a dynamic in-office setting. Located in Chicago, IL, the role emphasizes coaching a high-performing team and delivering a seamless omni-channel client experience.

The ideal candidate has 5+ years related experience with supervisory roles, strong leadership and risk-management capabilities, and a focus on customer financial well-being.

Qualifications

• Candidates should demonstrate accountability, banking knowledge, and the ability to counsel clients toward financial well-being.
• Strong focus on customer experience, loyalty, and consultative sales leadership.
• Experience in managing risk, regulatory compliance, and leading diverse teams to achieve results.

Responsibilities

• Lead planning and execution to drive branch performance and revenue growth.
• Coach and develop branch team to deliver a differentiated client experience across in-person and digital channels.
• Ensure risk management, compliance, and adherence to policies in a complex environment.
• Manage talent acquisition, onboarding, coaching, and performance for branch staff.
• Drive sales through ec-system partnerships and community involvement.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC’s Chicago Lakeview branch is seeking a Business Center Branch Manager to lead sales, service, and risk management in a dynamic in-office setting. Located in Chicago, IL, the role emphasizes coaching a high-performing team and delivering a seamless omni-channel client experience.

The ideal candidate has 5+ years related experience with supervisory roles, strong leadership and risk-management capabilities, and a focus on customer financial well-being.