Branch Leader: Growth & Customer Experience

PNC; Jenkintown (PA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC is seeking a Branch Manager II based at 808 Old York Rd, Jenkintown, PA 19046 to lead day-to-day branch operations, drive revenue, and deliver a differentiated omni‑channel customer experience. You will coach a high-performing team, manage risk and regulatory compliance, and expand partnerships to grow consumer and business banking while fostering an inclusive, customer‑focused culture.

This in‑office role emphasizes talent development, onboarding, and ensuring branch hours align with

Qualifications

• Roles typically 5+ years of related experience, and at least 2 years of previous supervisory experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Manages branch performance by planning and executing strategies to drive revenue and customer loyalty.
• Leads branded sales processes to meet targets and grow share-of-wallet with consumer and business customers.
• Coaches staff to deliver a differentiated, technology-enabled client experience and effective problem resolution.
• Oversees risk, compliance, and governance while building a high-performing team.
• Develops talent through onboarding, coaching, and performance management.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC is seeking a Branch Manager II based at 808 Old York Rd, Jenkintown, PA 19046 to lead day-to-day branch operations, drive revenue, and deliver a differentiated omni‑channel customer experience. You will coach a high-performing team, manage risk and regulatory compliance, and expand partnerships to grow consumer and business banking while fostering an inclusive, customer‑focused culture.

This in‑office role emphasizes talent development, onboarding, and ensuring branch hours align with