Branch Leader: Grow Small Business & Client Relationships

keybank; Madison (CT); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank’s Madison Branch seeks a Branch Manager to lead a team, coach staff, and deliver outstanding client service in the local market. You’ll drive growth of small business relationships, oversee operations, and ensure regulatory compliance while building community partnerships on Boston Post Road in Madison, CT.

The role emphasizes coaching, balance of sales and service, and execution of the Branch Playbook to meet branch goals.

Qualifications

• Requires a High School Diploma, GED, or equivalent; Bachelor's degree preferred.
• 3+ years in a sales role with leadership and coaching responsibility.
• Experience with small business deposits/credit and understanding of financial statements.

Responsibilities

• Lead and coach branch team to deliver exceptional client service and financial solutions.
• Develop networks in the community to establish client referrals and grow small business relationships.
• Manage staffing, scheduling, and onboarding of branch personnel; ensure regulatory and operational compliance.

Skills

Leadership

Sales

Coaching

Customer service

Public speaking

Communication

Time management

Team development

Education

High School Diploma, GED, or equivalent experience

Bachelor's Degree (preferred)

Job description

KeyBank’s Madison Branch seeks a Branch Manager to lead a team, coach staff, and deliver outstanding client service in the local market. You’ll drive growth of small business relationships, oversee operations, and ensure regulatory compliance while building community partnerships on Boston Post Road in Madison, CT.

The role emphasizes coaching, balance of sales and service, and execution of the Branch Playbook to meet branch goals.