Branch Leader: Small Business Growth & Client Experience

KeyCorp; Buffalo (NY); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank in Buffalo, NY is seeking a Branch Manager who will lead a client-focused team to deliver outstanding service while analyzing client needs and offering suitable financial solutions.

This role requires coaching, scheduling, compliance oversight, and collaboration with partners to grow small business relationships. The Branch Manager will drive community engagement and ensure operational excellence.

Qualifications

• High school diploma or GED required; bachelor's degree preferred in some cases.
• Minimum 3 years in sales with leadership experience.
• Small business deposit/credit experience and familiarity with small business operations.
• Strong understanding of financial statements and consumer credit.
• Ability to influence partners and manage COIs.

Responsibilities

• Lead and coach branch team to meet activity, behavior, and outcome goals.
• Acquire and grow small business relationships; manage client referrals.
• Ensure compliance with regulatory, security, and internal controls; oversee branch operations.
• Oversee staffing, scheduling, and onboarding of branch teammates.
• Engage with the community to build market presence and drive growth.

Skills

Client relationship management

Sales leadership

Coaching and development

Public speaking

Cross-functional collaboration

Education

High School Diploma / GED

Bachelor's Degree

Job description

KeyBank in Buffalo, NY is seeking a Branch Manager who will lead a client-focused team to deliver outstanding service while analyzing client needs and offering suitable financial solutions.

This role requires coaching, scheduling, compliance oversight, and collaboration with partners to grow small business relationships. The Branch Manager will drive community engagement and ensure operational excellence.