Branch Leader: Grow Revenue, Delight Customers

PNC; Bay City (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Paid holidays

Parental leave

Pension and stock purchase plans

Educational assistance

Job summary

PNC is seeking a Branch Manager in Lafayette, MI, to lead a high-performing team and deliver an outstanding, omnichannel customer experience. You will drive revenue growth, manage risks, and coach staff to excellence in service and operations.

The role emphasizes talent development, performance management, and collaboration with ecosystem partners to support community markets. Expect a strong focus on compliance and customer-centric strategies.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Experience in branch leadership and risk/compliance awareness is valued.

Responsibilities

• Lead all aspects of branch performance, drive revenue and customer loyalty through consultative interactions.
• Utilize a branded sales process to achieve targets and grow share-of-wallet with consumer and business customers.
• Coach and develop branch team members to deliver a differentiated client experience and strong risk management.
• Ensure a productive employee experience with onboarding, performance management, and inclusive leadership.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC is seeking a Branch Manager in Lafayette, MI, to lead a high-performing team and deliver an outstanding, omnichannel customer experience. You will drive revenue growth, manage risks, and coach staff to excellence in service and operations.

The role emphasizes talent development, performance management, and collaboration with ecosystem partners to support community markets. Expect a strong focus on compliance and customer-centric strategies.