Branch Leader: Elevate Customer Experience & Growth

PNC Financial Services Group, Inc.; Madison (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Branch Manager in Madison, AL to lead branch performance, drive revenue, and deliver a differentiated, omni-channel customer experience. You will direct risk management, coach a high-performing team, and collaborate with ecosystem partners to expand market share.

The role emphasizes compliant operations, talent development, and a customer-centric approach to banking, ensuring financial well-being for clients and communities served.

Qualifications

• 3+ years of related experience or equivalent combination of education and experience.
• Notary Public in the applicable state is required.
• No degree required; experience and certifications may be considered in lieu of formal education.

Responsibilities

• Lead all aspects of branch performance and growth.
• Drive revenue and customer loyalty through consultative interactions.
• Create a differentiated customer experience in an omni-channel environment.
• Ensure risk management and regulatory compliance across branch operations.
• Coach, onboard, and develop branch team members to high performance.

Skills

Accountability

Banking

Client counseling

Customer experience

Customer loyalty

Decision making

People management

Proactive behavior

Results oriented

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Branch Manager in Madison, AL to lead branch performance, drive revenue, and deliver a differentiated, omni-channel customer experience. You will direct risk management, coach a high-performing team, and collaborate with ecosystem partners to expand market share.

The role emphasizes compliant operations, talent development, and a customer-centric approach to banking, ensuring financial well-being for clients and communities served.