Branch Leader: Drive Growth, Coach & Delight Clients

JPMorgan Chase; Bowie (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Base salary + incentive

Total rewards package

Job summary

JPMorgan Chase’s Branch Manager role focuses on leading a team to deliver exceptional client service in a welcoming branch environment. You will supervise operations, coaching staff to achieve growth in deposits and investments while maintaining strong risk controls and adherence to policy guidelines.

The position requires the ability to manage branch hours, including weekends and evenings, with travel for training as needed. A high school diploma is required, and a college degree is preferred.

Qualifications

• Seasoned leader who drives customer focus and team engagement.
• Demonstrated ability to coach and develop staff to achieve results.
• Strong multitasking and prioritization in a fast-paced branch.
• Solid decision-making with risk awareness and policy adherence.
• Proven ability to build relationships with clients and local businesses.

Responsibilities

• Motivate the branch team by articulating a clear vision and living Chase values.
• Drive deposits and investments growth using the Branch Scorecard insights.
• Prioritize client needs to build trust and lasting relationships.
• Develop a high-performing team through coaching, feedback, and recognition.
• Promote ongoing learning and development to keep skills sharp.
• Build community ties and represent Chase with hospitality and integrity.
• Maintain strong risk and control environment in line with policies.

Skills

Leadership

Customer service

Coaching

Multitasking

Risk management

Communication

Team development

Education

High school diploma/GED

College degree preferred

Job description

JPMorgan Chase’s Branch Manager role focuses on leading a team to deliver exceptional client service in a welcoming branch environment. You will supervise operations, coaching staff to achieve growth in deposits and investments while maintaining strong risk controls and adherence to policy guidelines.

The position requires the ability to manage branch hours, including weekends and evenings, with travel for training as needed. A high school diploma is required, and a college degree is preferred.