Branch Leader: Customer Experience & Growth Champion

JPMorgan Chase & Co.; Colorado Springs (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in Colorado Springs is seeking a Branch Manager to lead a Chase Branch, deliver attentive service, grow deposits and investments, and coach the team.

You will embody our culture of Service, Heart, Curiosity, Courage and Excellence, maintain strong risk controls, and build lasting client and community relationships.

The role requires 2+ years of management or retail banking experience, a high school diploma or GED, and availability for weekend and evening hours.

Qualifications

• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school diploma or GED required.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and coaching skills.
• Experience building client relationships and managing risk.

Responsibilities

• Motivate branch team by sharing a clear vision and embodying our culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high‑performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership

Coaching

Multitasking

Decision making

Operational risk

Customer focus

People management

Tech savvy

Education

High school diploma or GED

College degree preferred

Job description

JPMorgan Chase & Co. in Colorado Springs is seeking a Branch Manager to lead a Chase Branch, deliver attentive service, grow deposits and investments, and coach the team.

You will embody our culture of Service, Heart, Curiosity, Courage and Excellence, maintain strong risk controls, and build lasting client and community relationships.

The role requires 2+ years of management or retail banking experience, a high school diploma or GED, and availability for weekend and evening hours.