Branch Leader: Customer Experience & Growth

myhrhome; Madison (WI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health and wellbeing options including

Job summary

OneMain is seeking a Branch Manager in the Madison area to lead a customer‑focused, goal‑driven team in a on-site branch. You will coach staff, manage operations, and drive service excellence in the community.

This role emphasizes training on operations, compliance and collections, meeting sales targets, and aligning the team with branch goals while delivering strong customer outcomes.

Qualifications

• High School Diploma or GED is required.
• Leadership experience with coaching and leading a team.
• Proven experience with meeting sales goals.
• Ability to obtain insurance licensing within 6 months of start date where required.

Responsibilities

• Build a customer focused environment, ensuring all lending options are presented and modeling excellence in service.
• Conduct engaging meetings that motivate and align the team with branch goals.
• Manage training on branch operations, compliance and collections, providing real time coaching.
• Oversee collection activities, consulting with customers on overdue accounts and developing mutually beneficial solutions.
• Attract and cultivate high quality, diverse talent to build a strong team that aligns with OneMain values and goals.
• Provide actionable feedback to support team members growth and promote a culture of continuous improvement.
• Inspire high performance while ensuring adherence to policies and regulations.
• Prioritize and resolve issues efficiently, utilizing strategic thinking to adapt to challenges.
• Work closely with peers and management, remaining open to feedback and continuously seek professional growth.

Skills

Leadership

Sales goals

Education

High School Diploma/GED

Job description

OneMain is seeking a Branch Manager in the Madison area to lead a customer‑focused, goal‑driven team in a on-site branch. You will coach staff, manage operations, and drive service excellence in the community.

This role emphasizes training on operations, compliance and collections, meeting sales targets, and aligning the team with branch goals while delivering strong customer outcomes.