Branch Leader & Customer Experience Coach

Firstnational; Lenexa (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Paid time off and paid holidays

Medical/Dental/Vision/Life/Disability

Employee Wellness Program

Career development/Training/Career coo

Tuition Assistance Program

Employee banking benefits and other tr

Culture of recognition and rewards

Job summary

First National Bank of Omaha (FNBO) in Lenexa, KS, seeks a Branch Manager to lead branch operations, coach staff, and drive exceptional customer service. You will coordinate community development activities, manage budgets, and ensure adherence to regulatory and bank-wide standards.

The role emphasizes coaching, performance management, and floor leadership to deliver a superior customer experience while meeting branch targets. A team-driven, positive attitude is essential.

Qualifications

• Experience coaching branch staff and managing branch operations.
• Budget planning and staffing optimization knowledge.
• Familiarity with banking compliance and operational objectives.

Responsibilities

• Provide coaching to staff around advice and guidance to meet branch goals.
• Direct branch operations to meet compliance and budget objectives.
• Coordinate business and community development activities.
• Maintain branch scorecard and lead weekly huddles.
• Perform banker and teller duties as needed.

Tools

Salesforce

Job description

First National Bank of Omaha (FNBO) in Lenexa, KS, seeks a Branch Manager to lead branch operations, coach staff, and drive exceptional customer service. You will coordinate community development activities, manage budgets, and ensure adherence to regulatory and bank-wide standards.

The role emphasizes coaching, performance management, and floor leadership to deliver a superior customer experience while meeting branch targets. A team-driven, positive attitude is essential.