Branch Launch Leader – Community Growth & Outreach

Grameen America, Inc.; Maryland; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K savings

FSA

Training & development

Wellness coaching

Job summary

Grameen America, Inc. is seeking a Branch Launch Manager to lead the Maryland branch launch and day-to-day operations near Baltimore. The role emphasizes outreach, recruitment, onboarding, and delivering service excellence to members.

The BLM will oversee field operations, manage the loan portfolio, and build a strong local team, ensuring compliance and quality performance across centers.

Qualifications

• Bachelor’s degree or 5+ years of relevant experience.
• Two+ years of managing a team.
• Fluency in Spanish and English.
• Customer-oriented mindset with problem-solving ability.
• Strong leadership and teamwork skills.
• Independent work style with ability to manage multiple tasks.
• Valid driver’s license.
• Familiar with Baltimore, MD area.

Responsibilities

• Direct and oversee daily branch operations.
• Recruit, motivate and lead branch staff.
• Ensure compliance, quality performance and professionalism.
• Manage branch loan portfolio growth and quality targets.
• Build relationships in the community to recruit and onboard members.
• Coordinate outreach, onboarding and member activities.
• Set branch goals and ensure attainment.
• Adapt duties as needed to advance the mission.

Skills

Spanish & English fluency

Team leadership

Customer service mindset

Education

Bachelor’s degree or 5+ years experience

Job description

Grameen America, Inc. is seeking a Branch Launch Manager to lead the Maryland branch launch and day-to-day operations near Baltimore. The role emphasizes outreach, recruitment, onboarding, and delivering service excellence to members.

The BLM will oversee field operations, manage the loan portfolio, and build a strong local team, ensuring compliance and quality performance across centers.