Branch Launch & Community Outreach Lead

Grameen America, Inc.; Baltimore (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness platform with two free coach-

Job summary

Grameen America, Inc. in Baltimore seeks a Branch Launch Manager to lead the opening and ongoing operation of the local branch. You will manage field outreach, recruit and onboard new program members, and ensure strong customer service in the community.

This role requires hands-on leadership, with responsibilities for building a local team, meeting client targets, and maintaining compliance while delivering financial services to low-income women entrepreneurs.

Qualifications

• Fluency in both Spanish and English.
• Bachelor’s degree or a minimum of 5 years of relevant experience.
• Two or more years of team management experience.
• Customer-oriented mindset with problem-solving ability.
• Excellent communication skills.
• Strong teamwork and leadership capabilities.
• Self-starter who can work independently.
• Detail-oriented and organized.
• Able to manage several tasks simultaneously.
• Valid driver’s license required.
• Familiar with cities/counties near Baltimore, MD.

Responsibilities

• Direct, manages, coordinates, and executes day-to-day branch operations.
• Hire and lead a high-performing local team.
• Provide guidance, train, coach, and conduct performance reviews.
• Ensure compliance, quality, and professional standards.
• Set branch goals and drive achievement.
• Oversee attendance, payments, and microloan activities across centers.
• Build relationships in the community to recruit and onboard members.
• Grow and maintain a strong member experience to retain clients.
• Manage the branch’s loan portfolio growth and quality targets.
• Ensure loan criteria compliance, disbursements, collections and reconciliation.

Skills

Bilingual English/Spanish

Leadership

Communication

Teamwork

Customer service

Self-motivation

Detail-oriented

Time management

Driver's license

Education

Bachelor's degree or 5+ years of relevant experience

Job description

Grameen America, Inc. in Baltimore seeks a Branch Launch Manager to lead the opening and ongoing operation of the local branch. You will manage field outreach, recruit and onboard new program members, and ensure strong customer service in the community.

This role requires hands-on leadership, with responsibilities for building a local team, meeting client targets, and maintaining compliance while delivering financial services to low-income women entrepreneurs.