Branch Launch Manager

Grameen America; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation, and sick time

401(k) retirement savings plan

Flexible Spending Account (FSA)

Training and development opportunities

Wellness platform with coaching

And more!

Job summary

Grameen America, Inc. is seeking a Branch Launch Manager to spearhead the Los Angeles branch launch and readiness. You will lead market surveys, recruit local staff, and drive outreach to enroll eligible program members across underserved LA communities.

In this role, you will manage daily branch operations, oversee a loan portfolio, and build strong community partnerships to deliver excellent customer service and sustainable growth.

Qualifications

• Fluency in Spanish and English is required.
• Experience launching or scaling community-based financial services or branch operations in underserved markets is preferred.
• Bachelor’s degree or at least five years of relevant professional experience.
• Two (2) plus years of managing a team.
• Valid Driver’s license is required.
• Familiarity with Los Angeles County communities, including Pico – Union, Boyle Heights, and Long Beach, is helpful.

Responsibilities

• Direct, manage, coordinate, and execute all day-to-day branch operations, meetings, and activities.
• Recruit, hire, motivate, and lead talented team members to support branch launch and ongoing operations.
• Provide clear direction and leadership with objectives, training, mentoring, and performance reviews.
• Ensure compliance, service quality, performance, and professionalism.
• Set branch goals and targets and take responsibility for achieving them.
• Build strategic relationships to recruit and onboard new members and ensure strong member experience.
• Oversee outreach, enrollment, and loan portfolio growth and quality targets.

Skills

Fluency in Spanish and English

Leadership and team management

Community outreach

Self-motivated and independent

Detail-oriented and organized

Customer service mindset

Valid driver’s license

Education

Bachelor’s degree or 5+ years of relevant experience

Job description

Areas: East Los Angeles, Boyle Heights, Pico - Union, Westlake, Downtown Los Angeles , South Los Angeles , Los Feliz, and Long Beach .

About Grameen America, Inc.

Grameen America is a nonprofit microfinance organization dedicated to helping low-income women entrepreneurs build businesses to enable upward financial mobility. We envision an inclusive society in which all entrepreneurs, regardless of gender, race or income, have access to fair and affordable financial services. We provide affordable capital, credit- and asset-building, education and peer support to enable our members to boost their business income, create jobs and transform communities.

Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing in 220,000 low-income women entrepreneurs while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities. For more information, please visit grameenamerica.org

Role Overview:

The Branch Launch Manager (BLM) is responsible for planning and executing the launch of Grameen America's Los Angeles branch and ensuring its operational readiness . The BLM must be familiar with neighborhoods and communities across the Greater Los Angeles area. Key responsibilities include conducting market surveys, identifying priority operating areas, building and leading a strong local team , and overseeing outreach, recruitment, and onboarding of new program members. The BLM will also manage daily branch operations and the loan portfolio, ensure field staff perform effectively , achieve targets for enrolling clients who qualify for services , and foster a culture of service excellence.

The BLM will participate in the Branch Manager Academy, -a four- to six-month immersive training program designed to accelerate the onboarding, assimilation, and learning of Grameen America's operations and the field roles.

On-Site Work Requirements:

The Branch Launch Manager must be physically present in the community and/or branch office three to five days per week , depending on branch requirements. This expectation includes field-based community work. On-site requirements may change at the organization's discretion . Based on GAI's business priorities and staffing needs, GAI reserves the right to reassign the employee to another branch within a 30 - to 40-mile radius.

Leadership:

• Direct, manage, coordinate , and execute all day-to-day branch operations, meetings , and activities.
• Recruit, hire, motivate, and lead talented team members to support successful branch launch and ongoing operations.
• Provide clear direction and leadership to team members by setting objectives, delivering training, mentoring and coaching employees, conducting performance reviews , and providing ongoing feedback and communication.
• Ensure the team meets expectations for compliance, service quality , performance, and professionalism.
• Set branch goals and performance targets and take responsibility for achieving them .

Relationship Management:

The Branch Launch Manager will build strategic relationships throughout the community to recruit and onboard new members . The BLM will also ensure that the branch delivers strong customer service and a positive member experience that supports long-term membership growth and retention .

• Champion s the launch and establishment of field operations in Los Angeles, California, including identifying the target population, conducting outreach and marketing activities, and recruiting new member groups into the program.
• Conduct community outreach that generates qualified prospective members and supports program enrollment.
• Support member retention and ensure timely loan renewals .
• . Understands customer needs and resolves issues quickly and effectively.
• Perform other related duties as assigned. We're a collaborative team, and sometimes that means stepping outside your usual scope to help with projects or priorities that advance our mission. These "other duties as assigned" are part of how we adapt, innovate, and support one another. As such, additional duties, responsibilities, and activities may change or be assigned as needed to meet team and organizational goals.
• Manage the branch's loan portfolio growth and quality targets.
• Develop and implement financial strategies that support the branch's short- and long-term portfolio growth and quality goals.

Qualifications:

• Fluency in Spanish and English.
• Experience launching or scaling community-based financial services, nonprofit programs, or branch operations in an underserved market is preferred.
• Bachelor's degree or at least five years of relevant professional experience required.
• Two (2) plus years of managing a team.
• Customer-oriented mindset, problem-solving attitude.
• Teamwork and leadership skills.
• Self-starter and ability to work independently.
• Attentive to detail and organized.
• Must be self-motivated, flexible, and able to manage several tasks at one time.
• Valid Driver's license is required.
• Familiarity with communities across Los Angeles County, including Pico - Union, Boyle Heights, and Long Beach .

What We Offer You:

• Medical, dental, and vision insurance plans
• Paid holidays , vacation time, and sick time
• 401(k) retirement savings plan
• Flexible Spending Account (FSA)
• Training and development opportunities
• Wellness platform with two free coaching sessions per month
• And more!

Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant's race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Grameen America, Inc . participates in the E-Verify program.

Visa sponsorship is not provided.

Applicants must be legally authorized to work in the United States .