Branch Growth & Service Leader

JPMorgan Chase & Co.; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

Chase is seeking a Branch Manager to lead a frontline team, deliver exceptional client experiences, and uphold the brand’s culture of service and integrity. You will manage deposits, investments, operations, and staff coaching to drive growth and customer satisfaction.

The role requires a track record of leadership, strong risk awareness, and the ability to work branch hours including weekends and evenings, with training through the Branch Manager Program.

Qualifications

• Leadership track record with coaching and empowering employees.
• Ability to manage multiple priorities in a fast-paced branch.
• Experience in Retail Banking or Chase leadership (2+ years).
• Strong risk and control mindset, with policy compliance.

Responsibilities

• Lead branch team with a clear vision and uphold culture.
• Grow deposits and investments using the Branch Scorecard.
• Meet client needs to build lasting relationships.
• Build a high-performing team through coaching and recognition.
• Encourage ongoing learning and development.
• Engage with local businesses to strengthen branch presence.
• Maintain strong risk and control by following policies.

Skills

Leadership

Multitasking

Decision making

Risk & controls

Technology adoption

Coaching

Branch management experience

Weekend/evening work

Education

High school degree or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Manager to lead a frontline team, deliver exceptional client experiences, and uphold the brand’s culture of service and integrity. You will manage deposits, investments, operations, and staff coaching to drive growth and customer satisfaction.

The role requires a track record of leadership, strong risk awareness, and the ability to work branch hours including weekends and evenings, with training through the Branch Manager Program.