Branch Growth & Operations Leader

Hertz; Des Plaines (IL); On-site; USD 46,000 - 62,000; Full time

Job summary

The Hertz Branch Manager I leads the Hertz brand to deliver outstanding service and strong operating performance at the Des Plaines location. The role oversees staff, budgets, vendor relations, and customer satisfaction with emphasis on profitability and regulatory compliance.

Responsibilities include directing reservations, optimizing revenue per unit, and mentoring team members to ensure high standards of service and engagement across daily operations.

Qualifications

• High school diploma or GED required; Associates degree preferred.
• Strong organization and communication skills are essential.
• Experience in supervising teams in a fast-paced environment is valued.

Responsibilities

• Develop and monitor the annual business plan for profitability.
• Direct reservations and pick-ups; build vendor relationships (Lyft, Uber, Pep-boys).
• Implement location strategies to maximize profitability and revenue management.
• Handle or assist in resolving customer service issues.
• Coach staff and empower problem resolution and customer relations.
• Lead outside sales events to promote the company and branch location.
• Conduct monthly business reviews and weekly staff meetings to drive KPI knowledge.

Skills

Highly organized

Microsoft Excel

PowerPoint

Customer service aptitude

Communication skills

Time management

Education

High school diploma or GED

Associates Degree preferred

Tools

Excel

PowerPoint

Job description

The Hertz Branch Manager I leads the Hertz brand to deliver outstanding service and strong operating performance at the Des Plaines location. The role oversees staff, budgets, vendor relations, and customer satisfaction with emphasis on profitability and regulatory compliance.

Responsibilities include directing reservations, optimizing revenue per unit, and mentoring team members to ensure high standards of service and engagement across daily operations.