Branch Growth Leader - Service, Community & Impact

Woodforest National Bank; Cincinnati (OH); On-site; USD 54,000 - 67,000; Full time

Job summary

Woodforest National Bank in Cincinnati is seeking a Branch Manager to lead as a business owner, building customer relationships and guiding a team to deliver exceptional service and deposits growth.

You will be the face of Woodforest, ensuring operational excellence, regulatory compliance, and proactive community involvement while aligning with our core values of Ownership, Service, Community, and Integrity.

Qualifications

• Minimum 5 years of progressive banking, sales, or customer service experience and 1 year leadership experience required.
• OR a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience.
• OR successful completion of the Branch Manager in Training (MIT) program and a minimum of 6 months of applied MIT experience.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.

Responsibilities

• Operate the branch as a business owner – driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead with accountability, driving and achieving sales goals and expectations for your team and consistently measuring results.
• Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
• Deliver the Woodforest Experience by ensuring every customer interaction is warm, personalized, and solution oriented.
• Champion a customer-first culture by coaching your team to identify needs and recommend banking and investment solutions that add value.
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
• Build meaningful relationships within the local community, positioning the branch as a trusted financial partner.
• Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections.
• Lead community outreach efforts in partnership with Community Development Relationship Managers to support local initiatives and events.
• Uphold the highest standards of ethics and compliance in all branch activities.
• Ensure strict adherence to bank policies, procedures, and regulatory guidelines.
• Foster a culture of transparency, trust, and respect within your team and with customers.

Skills

Leadership

Sales aptitude

Customer service

Interpersonal skills

Technology proficiency

Problem solving

Education

High School Diploma or equivalent

Bachelor’s degree

Branch Manager in Training (MIT) program

Job description

Woodforest National Bank in Cincinnati is seeking a Branch Manager to lead as a business owner, building customer relationships and guiding a team to deliver exceptional service and deposits growth.

You will be the face of Woodforest, ensuring operational excellence, regulatory compliance, and proactive community involvement while aligning with our core values of Ownership, Service, Community, and Integrity.