Branch Growth Leader — Customer Service & Sales

AttainFinance; Dothan (AL); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Tuition Reimbursement

Job summary

Heights Finance, part of the Attain Finance family, is seeking a Branch Manager in Dothan, AL to lead daily operations and deliver exceptional service. The role centers on driving branch growth, managing loan processes, and coaching the team at 1550 Westgate Pkwy, Ste 4.

Hours are 8:30am–5:30pm, with flexibility for peak seasons. The base salary ranges from $52,000 to $79,000 with benefits from day one, including PTO, medical/dental/vision, a 401(k) match, and career development opportunities

Qualifications

• Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Leadership and Influence: 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth.
• Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry Experience: 1-2 year(s) in the consumer finance, lending, or banking industries preferred.

Responsibilities

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: You're not just a manager—you're a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do.
• Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Skills

Leadership

Customer service

Communication

Team building

Education

High School diploma or equivalent

Associate or bachelor’s degree is a plus

Job description

Heights Finance, part of the Attain Finance family, is seeking a Branch Manager in Dothan, AL to lead daily operations and deliver exceptional service. The role centers on driving branch growth, managing loan processes, and coaching the team at 1550 Westgate Pkwy, Ste 4.

Hours are 8:30am–5:30pm, with flexibility for peak seasons. The base salary ranges from $52,000 to $79,000 with benefits from day one, including PTO, medical/dental/vision, a 401(k) match, and career development opportunities