Assistant Branch Manager

Sunflower Bank, N.A.; Tampa (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. in Tampa, FL is seeking an Assistant Branch Manager to support the Branch Manager in driving retail growth and profitability. You will coach staff, uphold legendary customer service, control expenses, and coordinate branch operations to meet goals.

Ideal candidates have 2–5 years of related experience, strong leadership and sales skills, and excellent communication abilities. The role requires proficiency with math, office software, and a commitment to community banking.

Qualifications

• Two to five years of similar or related experience.
• Sound judgment and decision‑making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Responsibilities

• Hire, train, direct, and communicate performance expectations clearly and frequently; evaluate employee performance – recommend promotions, transfers, and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adhere to the latest approved allocation. This includes management and placing a floater pool, if available.
• Develop and coach staff to provide legendary customer service to all customers and non‑customers by upholding all customer service non‑negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross‑sell and make referrals. Promote, refer, sell, and cross‑sell bank products and services and appropriate deposit, trust, brokerage, insurance, and credit products and services to generate and increase deposit fee income and coach staff to uphold the same.
• Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
• Uphold all security policies and procedures and be primary support for the branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and uphold all staff responsibilities.

Skills

Sales ability

Leadership

Customer service

Communication skills

Interpersonal skills

Teamwork

Math calculations

Group goals

Decision making

Problem solving

Tools

Microsoft Windows

Job description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth‑management financial objectives. Creating Possibility is not just our mission; it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.

Assistant Branch Manager – Tampa, FL

The Assistant Branch Manager assists the Branch Manager in overseeing the branch’s retail growth and profitability. They assist in maximizing sales and production by coaching and developing staff, establishing and upholding legendary customer service, controlling expenses, coordinating the efforts of staff to ensure functions are completed effectively, and performing other tasks involved in the overall operation of the branch.

• Hire, train, direct, and communicate performance expectations clearly and frequently; evaluate employee performance – recommend promotions, transfers, and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adhere to the latest approved allocation. This includes management and placing a floater pool, if available.
• Develop and coach staff to provide legendary customer service to all customers and non‑customers by upholding all customer service non‑negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross‑sell and make referrals. Promote, refer, sell, and cross‑sell bank products and services and appropriate deposit, trust, brokerage, insurance, and credit products and services to generate and increase deposit fee income and coach staff to uphold the same.
• Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
• Uphold all security policies and procedures and be primary support for the branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and uphold all staff responsibilities.

Education/Experience Preferences

• Two to five years of similar or related experience.
• Sound judgment and decision‑making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work‑related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates Enjoy Outstanding Benefits, Including

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company‑paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

If you qualify, apply online at www.sunflowerbank.com/careers.

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

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