Assistant Branch Manager

Sunflower Bank Mortgage Lending; Tampa (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health Insurance

Dental Insurance

Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. in Tampa, FL is seeking an energetic Assistant Branch Manager to lead daily operations, coach staff, and deliver exceptional customer service. The role includes overseeing sales initiatives, compliance, scheduling, and cash management while promoting deposit and loan product growth.

The ideal candidate has 2–5 years in banking, strong leadership, communication, and math skills. This is a full-time, on-site position with benefits and advancement opportunities.

Qualifications

• Two to five years of experience in a similar or related banking role.
• Excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills including trust, diplomacy, courtesy and tact.

Responsibilities

• Hire, train, direct, and communicate performance expectations; evaluate staff and manage promotions and salary adjustments.
• Maintain qualified staff and manage floater pool if available.
• Coach staff to provide legendary customer service and cross-sell products.
• Lead staff to achieve branch goals and grow deposits and services.

Skills

Leadership

Customer service

Sales ability

Communication

Teamwork

Management

Interpersonal skills

Tools

Microsoft Windows

Job description

Position Overview

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Assistant Branch Manager at our Tampa, FL location.

Responsibilities

• Hire, train, direct, and communicate performance expectations clearly and frequently; evaluate employee performance – recommend promotions, transfers, and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adhere to the latest approved allocation. This includes management and placing a floater pool, if available.
• Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables: greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross-sell and make referrals. Promote, refer, sell, and cross-sell bank products and services and appropriate deposit, trust, brokerage, insurance, and credit products and services to generate and increase deposit fee income and coach staff to uphold the same.
• Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
• Uphold all security policies and procedures and be primary support for the branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and uphold all staff responsibilities.

Education & Experience Preferred

• Two to five years of similar or related experience.
• Sound judgment and decision-making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Pay

Pay is dependent on knowledge, skills, abilities, experience and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.