Branch GM: P&L Leader, Ops Excellence, Growth Driver

Intermountain Home Services; Saint George (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

Intermountain Home Services is seeking a General Manager to lead one branch, owning the P&L and delivering top-line revenue, gross margin, and EBITDA. You will build high-performing teams across service, sales, install, warehouse, and support, while aligning with enterprise standards and local needs.

You will drive safety, culture, and operational discipline, develop frontline leaders, optimize field productivity, and ensure exceptional customer experiences in a fast-paced home-services

Qualifications

• 7+ years of leadership experience in a multi-function service or operations environment.
• Strong understanding of P&L ownership, workforce planning, and operational KPIs.
• Proven ability to lead high-performing field teams, supervisors, and administrative staff.
• Excellent leadership presence and ability to build culture across departments.
• Experience in home services, trades, or field-based operations preferred.
• Familiarity with dispatch/CRM platforms a plus.

Responsibilities

• P&L Ownership: Own revenue, gross margin, and EBITDA delivery for the branch
• Operational Execution: Ensure adherence to the Branch Playbook, including booking, dispatching, service, and install coordination
• Leadership Development: Hire, onboard, coach, and retain technicians, installers, and frontline leaders
• Talent Strategy: Build bench strength and hold the team to performance expectations
• Customer Experience: Oversee service quality, including NPS, callbacks, reviews, and escalations
• Cultural Ownership: Be the example for the branch’s performance culture and team values
• Field Productivity: Maintain technician utilization, capacity models, and overtime control
• Business Rhythm: Lead daily huddles, weekly reviews, and monthly/quarterly updates
• Risk Management: Champion safety, compliance, and risk reduction

Skills

P&L ownership

Leadership

Team development

Operational excellence

Communication

Safety compliance

Performance management

Customer experience

Field operations

Revenue growth

Tools

ServiceTitan

Job description

Intermountain Home Services is seeking a General Manager to lead one branch, owning the P&L and delivering top-line revenue, gross margin, and EBITDA. You will build high-performing teams across service, sales, install, warehouse, and support, while aligning with enterprise standards and local needs.

You will drive safety, culture, and operational discipline, develop frontline leaders, optimize field productivity, and ensure exceptional customer experiences in a fast-paced home-services