Branch General Manager - Plumbing Operations & Growth

Top Choice Plumbing LLC; North Charleston (SC); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Company holidays

401(k) with 5% match

Health benefits

Professional development

Job summary

Top Choice Plumbing LLC in North Charleston, SC seeks a Branch General Manager to lead day-to-day operations, manage staff, and drive financial performance while ensuring safety, accuracy, and quality in all field work.

The role collaborates with Corporate Dispatch, Finance, HR, and Estimating to keep branch operations running smoothly; requires strong leadership, budgeting, and customer service skills, and the ability to travel locally as needed.

Qualifications

• At least five years of leadership experience in commercial plumbing, HVAC, mechanical service, construction service, facilities service, or related field operation.
• Demonstrated experience managing budgets or profit‑and‑loss performance, labor, customer escalations, and employee accountability.
• Working knowledge of service workflows, job costing, field documentation, purchasing controls, safety, and dispatch coordination.
• Strong leadership, communication, problem‑solving, and follow‑through skills, including the ability to hold employees accountable and keep work moving.
• Ability to lead experienced technicians while recognizing when technical expertise or additional support is needed.
• Ability to pass a pre‑employment drug test.
• Ability to pass a pre‑employment background check.
• Valid driver’s license and ability to travel locally and occasionally to other company locations.

Responsibilities

• Lead daily branch operations, including technician readiness, staffing, materials, open work, customer commitments, and issue resolution.
• Manage branch performance against approved budgets; review financial results with Corporate Finance and address revenue, margin, labor, overtime, and operating-cost variances.
• Lead, coach, and evaluate technicians and assigned branch staff; conduct regular check-ins, support training and development, and document performance concerns in partnership with Human Resources.
• Coordinate technician needs and branch priorities with Corporate Dispatch. Dispatch retains final authority over schedules, assignments, and routing.
• Oversee job progress from estimate or service call through field execution, documentation, closeout, and billing readiness.
• Manage customer escalations and service recovery; review callbacks and rework, identify root causes, and ensure corrective actions are completed.
• Coordinate with the Commercial Sales Estimator on projects sold by that role, including customer commitments, material readiness, change orders, and closeout.
• Oversee branch purchasing and inventory readiness within established approval limits; help reduce material shortages, emergency purchases, waste, and technician downtime.
• Maintain safe, organized, and service-ready facilities, vehicles, equipment, tools, and work areas.
• Provide timely, accurate information to corporate teams and follow company policies, financial controls, safety requirements, and operating procedures.
• Identify staffing, training, equipment, and process‑improvement needs and help build a repeatable operating model for future branches.

Skills

Leadership

Budget management

Communication

Problem solving

Accountability

Driver's license

Travel readiness

Job description

Top Choice Plumbing LLC in North Charleston, SC seeks a Branch General Manager to lead day-to-day operations, manage staff, and drive financial performance while ensuring safety, accuracy, and quality in all field work.

The role collaborates with Corporate Dispatch, Finance, HR, and Estimating to keep branch operations running smoothly; requires strong leadership, budgeting, and customer service skills, and the ability to travel locally as needed.