Branch General Manager: Growth, P&L, & Team Leadership

Intermountain Home Services, LLC.; Saint George (UT); On-site; USD 120,000 - 170,000; Full time

Job summary

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one branch, including service, sales, install, warehouse, and customer service. You will drive performance, lead frontline teams, and ensure alignment with enterprise standards while delivering exceptional customer experiences.

Success requires balancing strategic planning with daily operational intensity, achieving growth targets, enforcing safety, and embedding a culture of high performance within

Qualifications

• 7+ years of leadership in a multi-function service or operations environment.
• Strong understanding of P&L ownership, workforce planning, and operational KPIs.
• Proven ability to lead high-performing field teams, supervisors, and administrative staff.
• Experience in home services, trades, or field-based operations preferred.
• Familiarity with dispatch/CRM platforms a plus.
• Excellent communication, coaching, and decision-making skills.

Responsibilities

• Own revenue, gross margin, and EBITDA delivery for the branch.
• Ensure adherence to the Branch Playbook, including booking, dispatching, service execution, and install coordination.
• Hire, onboard, coach, and retain technicians, installers, and frontline leaders.
• Build bench strength and hold the team to consistent performance expectations.
• Oversee all aspects of service quality, including NPS, callbacks, and customer reviews.
• Be the example for the branch's performance culture and values.
• Maintain high technician utilization, capacity models, and control overtime.
• Lead a structured cadence of daily huddles, weekly performance reviews, and monthly/quarterly updates.
• Champion safety, compliance, and risk reduction.

Skills

P&L ownership

People leadership

Operational KPIs

Strategic thinking

Communication

Decision making

Team development

Tools

ServiceTitan

Job description

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one branch, including service, sales, install, warehouse, and customer service. You will drive performance, lead frontline teams, and ensure alignment with enterprise standards while delivering exceptional customer experiences.

Success requires balancing strategic planning with daily operational intensity, achieving growth targets, enforcing safety, and embedding a culture of high performance within