Branch Experience & Solutions Advisor

M&T Bank; Commack (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Commack, NY is seeking a branch teller who delivers exceptional customer service while handling daily transactions, sales and service needs, and digital engagement for Consumer and Business Banking customers.

You will educate customers on banking products, support lobby operations, refer opportunities to banking partners, and comply with AML/KYC procedures. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED required; prior retail sales, call center, customer service, or telesales experience a plus.
• Strong verbal and interpersonal communication skills are essential.
• Ability to interact with a diverse customer base and handle difficult conversations.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
• Engage customers in a variety of ways to bank with us and promote digital capabilities.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships and identify opportunities for additional banking needs.

Skills

Strong verbal communication

Strong interpersonal skills

Customer service

Time management

Organization

Team collaboration

Digital literacy

Education

High school diploma or GED

1 year retail sales/customer service

Job description

M&T Bank in Commack, NY is seeking a branch teller who delivers exceptional customer service while handling daily transactions, sales and service needs, and digital engagement for Consumer and Business Banking customers.

You will educate customers on banking products, support lobby operations, refer opportunities to banking partners, and comply with AML/KYC procedures. Strong communication and teamwork are essential.