Branch Experience Leader: Service & Growth

Fox-Valley-Savings-Bank; Oshkosh (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Fox-Valley-Savings-Bank in Oshkosh, WI seeks a Branch Experience Manager to lead customer and employee experience at a single branch. You will guide staff, drive service standards, and ensure operational excellence while engaging with the community.

This role partners with the Retail Experience Manager to execute bank-wide initiatives and maintain accountability for day-to-day branch performance, coaching teams and supporting business development.

Qualifications

• High school diploma or GED.
• 3–5 years retail banking experience and branch leadership experience required.
• Strong knowledge of branch operations, retail and business banking products, and compliance requirements.
• Proven ability to lead, coach, and develop exceptional teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Hands-on leadership style with a customer-focused mindset.

Responsibilities

• Own and lead the customer experience for the assigned branch location.
• Ensure consistent execution of service standards, policies, and procedures.
• Champion a customer-first culture focused on relationship building and retention.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Monitor workflow, staffing coverage, and service levels.
• Lead, coach, and develop branch staff through observation, feedback, and mentoring.
• Support onboarding, training, and cross-training of branch employees.
• Support branch sales efforts and deepen customer relationships.
• Provide operational and experience-related reporting to the Retail Experience Manager.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or GED

College degree (preferred)

Job description

Fox-Valley-Savings-Bank in Oshkosh, WI seeks a Branch Experience Manager to lead customer and employee experience at a single branch. You will guide staff, drive service standards, and ensure operational excellence while engaging with the community.

This role partners with the Retail Experience Manager to execute bank-wide initiatives and maintain accountability for day-to-day branch performance, coaching teams and supporting business development.