Branch Growth & Member Experience Leader

Verve, a Credit Union; Oshkosh (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Verve is seeking a Branch Manager to lead daily branch operations, drive member experience, and achieve growth goals in Oshkosh, WI. You will coach the branch team, manage performance, and ensure compliance with policies and controls to maintain security and service quality.

You will build a high-performing culture, oversee risk, and lead community outreach to generate referrals and deposits while aligning with Verve values and standards.

Qualifications

• Associate degree or equivalent required.
• Three years supervisory experience preferred.
• Two years financial services sales experience preferred.

Responsibilities

• Ensure team members deliver a consistent Verve experience.
• Monitor service quality, resolve escalated issues, and coach staff to achieve high member satisfaction.
• Address member friction points and escalate systemic concerns as needed.
• Cultivate a high-performing, solution-focused team culture aligned with Verve’s values.
• Lead the branch team in achieving goals through coaching, feedback, and performance management.
• Set clear expectations, address performance issues, and promote continuous development by example.
• Oversee daily branch operations, ensuring service, security, and staffing meet expectations.
• Ensure compliance with regulatory and internal policies, maintain strong audit controls.
• Collaborate across branches and departments to align service standards and operational consistency.
• Maintain a clean, secure, and functional branch environment, resolving errors and escalating maintenance needs as necessary.
• Drive growth in membership, deposits, and loans by tracking performance and executing referral and outreach strategies.
• Lead the Full Relationship strategy by coaching staff to identify member needs and recommend bundled solutions.
• Build community and business partnerships, participate in events, and collaborate with internal teams to generate referrals and support targeted campaigns.

Skills

Leadership

Coaching

Communication

Data-driven

Regulatory awareness

Education

Associate degree or equivalent

Tools

Microsoft Office

Credit union systems

Job description

Verve is seeking a Branch Manager to lead daily branch operations, drive member experience, and achieve growth goals in Oshkosh, WI. You will coach the branch team, manage performance, and ensure compliance with policies and controls to maintain security and service quality.

You will build a high-performing culture, oversee risk, and lead community outreach to generate referrals and deposits while aligning with Verve values and standards.