Branch Experience Leader - Customer-First & Ops Coach

FVSBank; Oshkosh, Northern (WI, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

FVSBank is seeking a Branch Experience Manager in Oshkosh, WI to lead the customer and employee experience at a single branch. You will oversee daily operations, coach staff, and ensure strong community engagement while partnering with Retail Experience Manager to uphold service standards.

You will drive customer relationships, supervise branch readiness for audits, and support sales and deposits growth through local initiatives and cross-team collaboration.

Qualifications

• 3-5 years retail banking experience and branch leadership experience required.
• Strong knowledge of branch operations, retail and business banking products, and compliance requirements.
• Proven ability to lead, coach, and develop exceptional teams.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Own and lead the customer experience for the assigned branch location.
• Ensure consistent execution of service standards, policies, and procedures.
• Champion a customer-first culture focused on relationship building and retention.
• Identify service gaps and implement improvements to enhance the in-branch experience.

Skills

Customer service leadership

Communication

Problem-solving

Coaching & mentoring

Relationship building

Education

High school diploma or GED

College degree

Job description

FVSBank is seeking a Branch Experience Manager in Oshkosh, WI to lead the customer and employee experience at a single branch. You will oversee daily operations, coach staff, and ensure strong community engagement while partnering with Retail Experience Manager to uphold service standards.

You will drive customer relationships, supervise branch readiness for audits, and support sales and deposits growth through local initiatives and cross-team collaboration.