Branch Experience Lead & Digital Concierge

Capital One; Sulphur (LA); On-site; USD 39,000 - 48,000; Part time

Benefits offered by this job

Day 1 health coverage

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Sulphur, LA is seeking a Part Time Branch Ambassador to deliver hospitality and digital banking guidance in a fast-paced branch. You will help customers with today’s tools and ensure a welcoming environment.

You’ll educate clients on mobile banking, assist with transactions, and connect them with the right solutions while maintaining a friendly, human touch. Flexible weekends may be required.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: execute high‑volume cash transactions with 100% accuracy and maintain a compliance-first mindset.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: identify client needs and pair them with the right digital tools or banking solutions.
• The Hospitality Lead: greet customers and balance high‑volume efficiency with a warm, community-focused approach.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma / GED

Tools

G‑Suite

Job description

Capital One in Sulphur, LA is seeking a Part Time Branch Ambassador to deliver hospitality and digital banking guidance in a fast-paced branch. You will help customers with today’s tools and ensure a welcoming environment.

You’ll educate clients on mobile banking, assist with transactions, and connect them with the right solutions while maintaining a friendly, human touch. Flexible weekends may be required.