Branch Customer Service Rep - (East Cobb) Marietta, GA

AAA-The Auto Club Group; Marietta (GA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) Match

Paid Time Off

Tuition assistance

AAA Membership

Job summary

AAA-The Auto Club Group is looking for a Branch Customer Service Representative who will provide exceptional service to members and promote ACG products. This role offers a competitive hourly wage of $19.00 and the opportunity to positively impact customer satisfaction.

The ideal candidate will possess strong communication skills and the ability to handle customer inquiries efficiently. Benefits include medical, dental, and vision coverage, a 401(k) match, and opportunities for professional development.

Qualifications

• High School Diploma or equivalent.
• Experience in a customer-focused environment.
• Proficiency in Microsoft Office applications.
• Ability to communicate effectively in a work environment.

Responsibilities

• Provide sales and support services to members.
• Generate leads and provide travel information.
• Respond to customer inquiries and resolve complaints.
• Conduct outbound promotional calls for products.

Skills

Customer service

Multi-tasking

Microsoft Office

Effective communication

Education

High School Diploma or equivalent

Job description

It’s a great time to join AAA The Auto Club Group!

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Provide administrative support to the travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Other duties as assigned.

How We Reward Our Employees

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.

Benefits

• Medical, dental and vision benefits
• 401(k) Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

Required Qualifications

• High School Diploma or equivalent.
• Working in a customer focused environment.
• Providing customer focused service and timely solutions to problems.
• Microsoft Office applications.
• Taking personal responsibility in seeking solutions to problems.
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
• Passion and enthusiasm for working with people.
• Basic mathematical calculations to accurately perform monetary transactions.
• Communicate effectively (verbal and written) with others in a work environment.
• Work effectively in a team environment.
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
• Work under pressure in a high volume, fast-paced customer service environment.
• Work irregular hours including holidays and weekends (may include community events).

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Important Note

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.