Branch Customer Service Representative - Palm Beach Gardens, FL

AAA-The Auto Club Group; Florida; In loco; USD 26.174 - 29.618; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision benefits

401k Match

Paid Time Off (PTO)

Tuition assistance program

Descrizione del lavoro

AAA-The Auto Club Group is looking for a full-time Branch Customer Service Representative in New York. This role involves providing customer service, sales support, and cashiering services to members. Candidates should have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment.

The position offers an hourly wage between $19.00 and $21.50, along with benefits like medical coverage, PTO, and a 401k match. The job requires working in an office setting and interacting directly with customers.

Competenze

• Experience in a customer-focused environment.
• Ability to take personal responsibility in seeking solutions to problems.
• Capacity to work under pressure in a fast-paced customer service environment.

Mansioni

• Provide sales and support services to members.
• Generate leads and respond to customer inquiries.
• Provide cashiering services and process payments.

Conoscenze

Effective verbal and written communication skills

Multi-tasking

Basic mathematical calculations

Teamwork ability

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

It’s a great time to join AAA The Auto Club Group!

Job Type: Full time. Exempt/Non Exempt: Hourly.

Compensation

Our Branch Customer Service Representatives earn a competitive hourly wage of $19.00 – $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services, including taking and processing payments for insurance policies, travel ticket sales, travel money products, processing remittance/depository transfers and balancing cash drawer.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Provide administrative support to the travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent.

Work Experience

• Working in a customer focused environment.
• Providing customer focused service and timely solutions to problems.
• Microsoft Office applications.
• Taking personal responsibility in seeking solutions to problems.
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.

Successful Candidates Will Possess

• Passion and enthusiasm for working with people.
• Basic mathematical calculations to accurately perform monetary transactions.
• Effective verbal and written communication skills.
• Teamwork ability.
• Exceed member expectations regarding professionalism and efficient customer service on phone or in person, and maintenance of workstation and office facility.
• Ability to work under pressure in a high volume, fast paced customer service environment.
• Ability to work irregular hours including holidays and weekends (may include community events).

Work Environment

This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.

Important Note

ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.