Branch Customer Service Rep - Ocala, FL

AAA-The Auto Club Group; Ocala (FL); On-site; USD 26,174 - 29,618; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k Match

Paid Time Off (PTO)

Tuition assistance program

AAA Membership

Job summary

AAA-The Auto Club Group is seeking a Branch Customer Service Representative passionate about helping our members. This full-time role based in Ocala involves greeting customers, providing support for membership and travel products, and generating leads.

You will earn between $19.00 and $21.50 per hour, with additional performance bonuses. Join a team committed to delivering excellent customer service and enjoy comprehensive benefits including medical, dental, and retirement.

Qualifications

• Working in a customer-focused environment.
• Providing timely solutions to customer problems.
• Able to perform monetary transactions accurately.

Responsibilities

• Provide sales and support services to members.
• Generate leads and provide travel information.
• Respond to customer inquiries and manage complaints.

Skills

Customer service orientation

Communication skills

Multi-tasking

Basic mathematical skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Why Choose a Career with the AAA The Auto Club Group (ACG)

• Established brand that has been around for over 100 years. Our members know and trust us!
• Branch Offices house travel, membership, insurance sales and support employees
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities To Build a Career Path

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or
• Other Departments such as:
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting and more

A DAY IN THE LIFE of a Branch Customer Service Representative

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Provide administrative support to the travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Other duties as assigned.

How We Reward Our Employees

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

ACG Offers Excellent And Comprehensive Benefits Packages

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

Required Qualifications

WE ARE LOOKING FOR CANDIDATES WHO

Education

• High School Diploma or equivalent

Work Experience

• Working in a customer focused environment
• Providing customer focused service and timely solutions to problemsMicrosoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful Candidates Will Possess

• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Important Note

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.