Branch Customer Service Rep - Nashville, TN

AAA-The Auto Club Group; Nashville (TN); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) Match

Paid Time Off (PTO)

Tuition assistance program

Job summary

AAA-The Auto Club Group in Nashville, Tennessee is looking for a Branch Customer Service Representative to join their team. This full-time role involves providing sales support, addressing customer needs, and ensuring member satisfaction. Candidates should have a High School Diploma and experience in customer service. The position offers a competitive hourly wage of $19.00, benefits including medical coverage, a 401(k) match, and opportunities for career advancement. Join a committed team and grow your career with AAA.

Qualifications

• Experience in a customer-focused environment.
• Ability to handle monetary transactions accurately.
• Passion for working with people.

Responsibilities

• Provide sales and support services to members.
• Generate leads and respond to customer inquiries.
• Process payments and resolve customer complaints.

Skills

Customer focused service

Proficiency with Microsoft Office

Effective verbal and written communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

It’s a great time to join AAA The Auto Club Group! Join the team committed to driving your career forward.

Job Type

Full time (hourly)

Job Description

The Branch Customer Service Representative will promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, the representative will greet customers and provide peace of mind by servicing their needs.

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services to members which includes taking and processing payments for insurance policies, travel tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Provide administrative support to the travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Working in a customer focused environment.
• Providing customer focused service and timely solutions to problems.
• Proficiency with Microsoft Office applications.
• Taking personal responsibility in seeking solutions to problems.
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
• Passion and enthusiasm for working with people.
• Basic mathematical calculations to accurately perform monetary transactions.
• Effective verbal and written communication.
• Ability to work effectively in a team environment.
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
• Ability to work under pressure in a high volume, fast paced customer service environment.
• Availability to work irregular hours including holidays and weekends.

Career Path

A Branch Customer Service Representative can lead to rewarding careers in fields such as:

• Field Insurance Sales Agent
• Travel Agent
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting
• Other ACG roles

Benefits & Compensation

Competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.

• Medical, dental and vision benefits.
• 401(k) Match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, and rewards.

ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent. Salary at the time of offer is determined based on geographic pay differentials and other factors related to the job and job level.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

EEO Statement

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.