Branch Customer Service & Referrals Specialist

Citizens National Bank; Flowood (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

Citizens National Bank is seeking a Customer Service Representative to provide exceptional service at our branch in Flowood. The CSR will handle transactions, offer financial services, and refer customers to appropriate departments while maintaining accuracy and compliance.

Ideal candidates will have a high school diploma or GED, strong interpersonal and communication skills, and the ability to work well in a team. The role involves a full-time schedule with some weekend hours as needed.

Responsibilities

• Process transactions including deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
• Refer customers to appropriate areas of the bank by listening for referral opportunities.
• Safeguard assets by accurate cash drawer operations and following the bank's policies.
• Assist with vault/ATM maintenance and daily report preparation.
• Pursue ongoing education on regulations, policies and product knowledge.

Job description

Citizens National Bank is seeking a Customer Service Representative to provide exceptional service at our branch in Flowood. The CSR will handle transactions, offer financial services, and refer customers to appropriate departments while maintaining accuracy and compliance.

Ideal candidates will have a high school diploma or GED, strong interpersonal and communication skills, and the ability to work well in a team. The role involves a full-time schedule with some weekend hours as needed.