Branch Customer Experience Lead

Peoplesbank; Holden (MA); On-site; USD 56,000 - 60,000; Full time

Job summary

Cornerstone Bank in Holden, MA is seeking a Customer Relations Supervisor to lead daily branch operations, supervise staff, and ensure excellent service. The role emphasizes hands-on customer care, staff development, and adherence to banking policies.

Ideal candidates demonstrate strong communication, organizational skills, and the ability to manage cash processes while promoting branch initiatives and customer satisfaction in a community-focused environment.

Qualifications

• Ability to supervise and train staff
• Demonstrated customer service skills
• Comfort with basic math calculations
• Strong verbal and written communication
• Willingness to work extended and weekend hours
• Experience with bank products and procedures

Responsibilities

• Supervises daily branch activities and trains staff
• Handles cash and daily transactions
• Provides customer guidance to meet financial goals
• Follows up with customers and supports branch targets
• Promotes branch initiatives and promotions
• Ensures regulatory compliance and proper documentation

Skills

Customer service

Communication skills

Math skills

Organizational skills

Interpersonal skills

Tact and diplomacy

Education

High School Diploma

Bank training

Tools

Office equipment

Computer terminal

Job description

Cornerstone Bank in Holden, MA is seeking a Customer Relations Supervisor to lead daily branch operations, supervise staff, and ensure excellent service. The role emphasizes hands-on customer care, staff development, and adherence to banking policies.

Ideal candidates demonstrate strong communication, organizational skills, and the ability to manage cash processes while promoting branch initiatives and customer satisfaction in a community-focused environment.