Customer Experience Banker

PeoplesBank; Winchendon (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Cornerstone Bank in Winchendon, MA is seeking a Customer Relations Specialist to deliver exceptional service while supporting daily branch operations. You will handle deposits, withdrawals, payments, and account maintenance in accordance with bank policies and regulatory requirements.

The role emphasizes building trusted relationships by understanding customer needs, offering product knowledge, and guiding customers to achieve their financial goals.

Qualifications

• Demonstrated customer service skills.
• Must be comfortable performing basic math calculations.
• Attention to detail; ability to multi-task.
• Strong verbal and written communication skills.
• Strong interpersonal skills and diplomacy.
• Excellent organizational skills.
• Capable of handling sensitive information and documentation.

Responsibilities

• Provides efficient, courteous customer service.
• Performs a variety of transactions including deposits, withdrawals, payments, and account maintenance.
• Maintains knowledge of products and services to assist customers in meeting financial goals.
• Balances transactions and cash at end of day; supports branch operations.

Skills

Customer service

Math skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Discretion

Education

High School Diploma or equivalent

Job description

Cornerstone Bank in Winchendon, MA is seeking a Customer Relations Specialist to deliver exceptional service while supporting daily branch operations. You will handle deposits, withdrawals, payments, and account maintenance in accordance with bank policies and regulatory requirements.

The role emphasizes building trusted relationships by understanding customer needs, offering product knowledge, and guiding customers to achieve their financial goals.