Branch Client Experience Specialist

German American Bank; La Grange (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid time off & holidays

Education assistance

Parental bonding leave

Wellness benefits

401(k) match

Job summary

German American Bank in La Grange, KY is seeking a Customer Service Specialist to greet clients in the branch and assist with their banking needs. You will handle transactions, verify information, and educate customers on our products and services, building relationships every day.

This role emphasizes confidentiality, active listening, and finding ways to better serve customers. We offer benefits, education assistance, and opportunities to grow in banking, insurance, and wealth management.

Qualifications

• Face-to-face customer service in a banking branch.
• Maintain confidentiality and listen closely to understand customer needs.
• Willingness to learn and grow within the bank's product family.

Responsibilities

• Greet clients in-branch and assist with banking needs.
• Manage a cash drawer and process transactions and deposits.
• Verify account information and guide customers to the right products and services.
• Engage in friendly conversations to uncover needs and build relationships.

Skills

Customer service

Cash handling

Job description

German American Bank in La Grange, KY is seeking a Customer Service Specialist to greet clients in the branch and assist with their banking needs. You will handle transactions, verify information, and educate customers on our products and services, building relationships every day.

This role emphasizes confidentiality, active listening, and finding ways to better serve customers. We offer benefits, education assistance, and opportunities to grow in banking, insurance, and wealth management.