Part-Time Banking Advisor: Customer Experience & Sales

M&T Bank Corporation; New York (NY); On-site; USD 32,000 - 52,000; Part time

Job summary

M&T Bank Corporation in Greenport, NY is seeking a part-time Universal Banker to deliver exceptional service at the branch, handling teller tasks and supporting sales and digital engagement for Consumer and Business Banking customers.

You will educate customers, process transactions, and collaborate with partners to identify opportunities for additional banking solutions, while maintaining compliance and delivering a differentiated customer experience.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal and interpersonal skills.
• Ability to handle difficult customer conversations.
• Proficient with internet-enabled technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers to use digital capabilities in interactions.
• Process customer transactions accurately and handle servicing tasks.
• Refer opportunities to banking partners for product solutions.
• Assist with lobby management and greeting customers.
• Ensure AML/BSA/KYC compliance in relevant activities.
• Log customer interactions and appointments in the system.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank Corporation in Greenport, NY is seeking a part-time Universal Banker to deliver exceptional service at the branch, handling teller tasks and supporting sales and digital engagement for Consumer and Business Banking customers.

You will educate customers, process transactions, and collaborate with partners to identify opportunities for additional banking solutions, while maintaining compliance and delivering a differentiated customer experience.