Branch Banking Solutions Specialist

M&T Bank; Annapolis (MD); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Annapolis, MD is seeking a branch associate to deliver exceptional customer service, explain banking solutions, and support daily branch operations. You will greet customers, handle transactions, and refer opportunities to banking partners when appropriate.

The role involves promoting digital capabilities and meeting customer needs while adhering to compliance standards. It is ideal for someone with strong communication and time-management skills seeking growth in consumer and

Qualifications

• High school diploma or GED plus retail sales or customer service experience.
• Strong verbal communication skills and interpersonal abilities.
• Ability to handle difficult customer conversations with professionalism.
• Proficiency with internet-based tools and basic technology.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers to promote digital banking capabilities.
• Assist with loan applications and banking needs when appropriate.
• Perform teller duties and accurately complete transactions.
• Maintain compliance with AML, BSA and KYC processes.

Skills

Retail sales

Customer service

Communication

Time management

Education

High school diploma or GED

Job description

M&T Bank in Annapolis, MD is seeking a branch associate to deliver exceptional customer service, explain banking solutions, and support daily branch operations. You will greet customers, handle transactions, and refer opportunities to banking partners when appropriate.

The role involves promoting digital capabilities and meeting customer needs while adhering to compliance standards. It is ideal for someone with strong communication and time-management skills seeking growth in consumer and