Branch Banking: Sales & Service Specialist

First Citizens; Larned (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative for our Kansas branch. The role focuses on processing transactions, delivering exceptional customer service, and identifying sales opportunities for referral to bank partners.

Ideal candidates will demonstrate strong communication, adaptability, teamwork, and a proactive approach to helping customers understand retail banking products and resources.

Qualifications

• High School Diploma or GED and six months of customer service experience.
• Knowledge of retail banking products and services.
• Financial literacy.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversations to uncover sales or referral opportunities and refer them to the bank partner.
• Ensure compliance with regulations, policies and procedures to manage risk and maintain operational efficiency.
• Support branch administration and daily office functions to ensure smooth operations.

Skills

Communication skills

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative for our Kansas branch. The role focuses on processing transactions, delivering exceptional customer service, and identifying sales opportunities for referral to bank partners.

Ideal candidates will demonstrate strong communication, adaptability, teamwork, and a proactive approach to helping customers understand retail banking products and resources.