Branch Banking Growth & Client Success Consultant

Flagstar Bank; Shirley (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Flagstar Bank in Shirley, AR is seeking a Branch Banking Client Consultant II to resolve concerns and share product details, focusing on client needs, retention, and introductions to Mortgage and Business Banking partners. This role involves more advanced lending conversations and collaboration with bank partners to help clients reach financial goals.

You will support sales initiatives, maintain a positive client experience, and ensure compliance and accurate processing of banking transactions

Qualifications

• Minimum 4–5 years in customer service and sales required.
• Ability to train and mentor others on products and procedures.
• Experience in financial services is a plus.

Responsibilities

• Sales Performance: support growth targets and primary client acquisition.
• Client Experience: resolve questions and complaints, ensure timely, effective engagement.
• Risk Management: execute transactions accurately and compliantly.

Skills

Customer service

Sales experience

Mentoring

Job description

Flagstar Bank in Shirley, AR is seeking a Branch Banking Client Consultant II to resolve concerns and share product details, focusing on client needs, retention, and introductions to Mortgage and Business Banking partners. This role involves more advanced lending conversations and collaboration with bank partners to help clients reach financial goals.

You will support sales initiatives, maintain a positive client experience, and ensure compliance and accurate processing of banking transactions